1. To make an order, please open the preferred product and click ADD TO CART
2. Then open your shopping basket and click CHECKOUT
3. Add customer information and click CONTINUE TO SHOPPING METHOD
4. Select the preferred delivery method and click CONTINUE TO PAYMENT METHOD
5. Choose the preferred payment method: credit card, PayPal or bank transfer (invoice), add required information and click REVIEW ORDER
6. Place your order by clicking on COMPLATE ORDER
7. After that you´ll receive an ORDER CONFIRMATION
8. If you choose a personalised product, then please email us the initials: shop@kirivoo.com

Please read our T&C before placing your order. The links to TERMS & CONDITIONS, PRIVACY POLICY, SHIPPING POLICY and RETURNS POLICY can be found in footer.

Our jewellery should be maintained appropriately to ensure that looks and stays perfect. For that, please follow the instructions below:

• Jewellery should be kept absolutely dry. If your jewellery is not used frequently, keep it stored in a dust avoiding bag
• Avoid wearing any jewellery when swimming, sleeping, bathing or doing sports. Always rinse your jewellery in fresh water after swimming in the sea or sweating, then wipe it with soft cloth
• Avoid a direct contact with solvents, detergents, perfume, cosmetics, etc. which may damage the jewellery
• Avoid storing the jewellery with rubber products
• Avoid exposing your jewellery to extreme temperatures (over 60℃ or 140 ℉ and under 0 ℃ or 32 ℉) and to sudden fluctuations in temperature. If the climate is humid, place a small packet of desiccant crystals inside your storage area
• For extremely dirty jewellery, use a soft toothbrush and if necessary, gentle soap to clean the jewellery under warm running water. Make sure you rinse well and wipe with a soft cloth to dry.

Yes, we offer ULTRASOUND CLEANING for jewellery items. The pricing can depend but generally it's UP TO 50€ + shipping. Please reach out: shop@kirivoo.com

All our garments are designed for home washing, and we do not recommend chemical cleaning for our organic pieces. Please follow the care label instructions to preserve your garment’s appearance and ensure its lasting quality.

We recommend using natural laundry products that are gentle on sensitive skin and environmentally friendly. Additionally, avoid washing and tumble drying at high temperatures, as this can cause shrinkage and set stains deeper into the fabric.

REMOVING STAINS
Please note that removing stains from organic materials can be more challenging since chemicals do not interact with the natural fibres in the same way as with conventional fabrics.

For best results, Rinse stains as soon as possible with cold water. Use a cold rinse cycle or handwash as soon as possible to loosen stains and avoid setting stains permanently.

Pre-treat with a stain remover, then let it soak in. For example, use natural vinegar or a baking soda. If needed, use a soft toothbrush to gently scrub the stain. If the stain remains, repeat the steps.  Regular stains should come out in cold water but for very tough stains use the warmest setting safe for the fabric. 

Yes, we have the capabilities for that. We don’t yet have a dedicated page for that, but we’re working on it! If you’re interested, please feel free to reach out: shop@kirivoo.com

In accordance with EU law, we offer a 2-year warranty to protect against faulty goods. Should you experience any issues, please complete our WARRANTY CLAIM form, and we will be happy to guide you through the process. Kindly note that the cost of returning the faulty product remains your responsibility, as it is necessary for our experts to properly assess the item.