TERMS & CONDITIONS

Click here to read it in Estonian

This e-shop is operated by KiRiVOO. Customers do not need to register as a user to buy from KiRiVOO e-store.

Always read KiRiVOO e-store Terms & Conditions before making an order. After submitting an order, Customer agrees to the Terms & Conditions. For further information, please contact KiRiVOO's Customer Service via shop@kirivoo.com.

TERMS & CONDITIONS 

1.1. These Terms & Conditions govern the legal relationship between Kirivoo OÜ (KiRiVOO), registry code 12889846, and the person (Customer) who purchases from the www.kirivoo.com e-shop.

1.2. Throughout the site, the terms “we”, “us” and “our” refer to KiRiVOO. KiRiVOO offers this website, including all information, products and services available from this site to you, the Customer, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

1.3. KiRiVOO may update, change or replace any part of the Terms & Condition of sale and the prices of products/services on sale in the KiRiVOO e-store. Any changes must be posted in the e-store environment. All transactions are subject to terms and prices in effect at the time of the transaction. Customer should review the most current version of the Terms of Service at any time on this page - this is Customer responsibility to check this page periodically for changes. 

1.4. KiRiVOO has the right to withdraw from the sales agreement and not to deliver the ordered products or provide the promised services in the following cases:

• KiRiVOO reserves the right to refuse service to anyone for any reason at any time;
• the product has run out of stock and cannot be made to an order;
• the product price or information has been displayed incorrectly due to a system error.

1.4.1. When KiRiVOO withdraw´s the sales agreement, Customer will be contacted by e-mail or telephone, and money will be refunded if Customer has arrived to make the transaction. 

1.5. KiRiVOO store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to a Customer.

1.6. In addition to these Terms and Conditions, the legal relationships induced by marketing products via the KiRiVOO e-store are governed by the laws of the Republic of Estonia.

TIMELINESS OF INFORMATION

2.1. Certain content and services available on KiRiVOO site may include materials from third-parties. KiRiVOO site may also contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. KiRiVOO reserves the right to modify the contents of this site at any time, but we have no obligation to update any information on the site. The material on this site is provided for general information only.

2.2. Product information is regularly checked and improved. The data may have changed since the last visit.

2.3. Third-party links on this site may direct you to third-party websites that are not affiliated with KiRiVOO. 

PRICE/PRODUCT POLICY

3.1. KiRiVOO prices, availability and descriptions of products can change anytime without notice. 

3.2. KiRiVOO e-store prices are in euros and valid till the payment is made on time.

3.3. The prices of products are available on the product page and include the VAT applicable in the Republic of Estonia, which is 22%. 

3.4.  The shipping fee is calculated in the checkout if free delivery Terms & Conditions are not met by the Customer. 

3.5. KiRiVOO reserves the right to limit the quantities of any products or services that we offer. KiRiVOO reserves the right to discontinue any product at any time. 

MAKING AN ORDER

4.1   Ordering can be done online by adding product(s) in the shopping basket. Customer can also insert and change the quantity of product(s), and should click on "buy" to submit an order.

4.2   After choosing the delivery option - payment options are shown. Choose the payment option. After choosing a payment option, fill in personal information. 

4.3   Please be careful when filling in personal information as it will play a vital role in delivering the shipment on time. 

4.4   The sales agreement is considered final when the payment has been made to the account of Kirivoo OÜ.

4.5. KiRiVOO reserves the right to refuse any order you place with us. In the event that KiRiVOO makes a change to or cancels an order, the Customer would be notified and contacted through the email and/or phone number provided at the time the order was made.

4.6. After ordering, Customer will receive an order confirmation and delivery information.

PAYING FOR THE GOODS

5.1. In order to make the payment, Customer needs to choose the suitable payment method.

5.2. Payments can be made as follows:

5.2.1. Credit card (Visa, Mastercard, Amex, Apple Pay)
Third-party service provider for secure payments - Stripe. Money arrival to the KiRiVOO's account can take up to 65 hours. 
5.2.2. Credit card (Paypal)
Third-party service provider for secure payments - Paypal. Instant payment.
5.2.3. Bank link (Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Poco pay, Nordea, Danske Bank and others)
Third-party service provider for secure payments - Maksekeskus AS. KiRiVOO doesn't get to see and save any credit card data but processes Customer's personal information and forwards it to the Maksekeskus AS. Click on the button 'Back to merchant' after the payment is completed.
5.2.4 Pay later (Liisi ID, Indivy) if the purchase sum is minimum 75 euros
Third-party service provider for secure payments - Maksekeskus AS. KiRiVOO doesn't get to see and save any credit card data but processes Customer's personal information and forwards it to the Maksekeskus AS. Click on the button 'Back to merchant' after the payment is completed.
5.2.5 Kniks gift card (Estonia, Latvia, Lithuania) 
Third-party service provider for secure payments - Maksekeskus AS. KiRiVOO doesn't get to see and save any credit card data but processes Customer's personal information and forwards it to the Maksekeskus AS. Click on the button 'Back to merchant' after the payment is completed.
5.2.6. Bank transfer (invoice) 
Company name: Kirivoo OÜ. Bank Name: Swedbank. Bank Account: EE342200221062488779. SWIFT code/BIC: HABAEE2X.

5.3. The order will be cancelled if the payment has not arrived within 72 hours.

5.4. Customer should pay 100% in advance for purchases made in the KiRiVOO e-store.

5.5. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites (see 5.2.1.). Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

DELIVERY INFORMATION

6.1. KiRiVOO e-store is shipping products from Estonia to all European countries. Delivery partners are Omniva, DPD and DHL. KiRiVOO offers a FREE drop box service in Estonia, Latvia and Lithuania. As well as, FREE standard delivery to all EU countries.

6.2. After the finalization of the agreement as determined in paragraph 4.4. the goods will be delivered to the place determined by Customer. Orders are usually delivered within 7 to 10 work days in Estonia and 10 to 21 work days to other EU countries. Most products are made to order. Find all details from KiRiVOO's Shipping Policy. 

6.3. After making an order, Customer will receive an order confirmation e-mail. Customer will receive a tracking number when product has been dispatched. 

6.4. The courier company will deliver the parcel to the address stated in the order. It is not possible to change it after the order has been made.

6.5. The goods will be delivered by the courier with a delivery note. All deliveries must be signed for and Customer will be responsible for the products as soon as they are delivered and found to be in conformity to the contract. KiRiVOO strongly suggest to check the package before signing it and mark possible damages of the package on the delivery note. Please inform KiRiVOO about damage packages on the address: shop@kirivoo.com

6.6. Please be aware that the correct details and delivery address effect delivery process. Please double check if the contact information is correct to avoid misunderstandings and delay of delivery. KiRiVOO and the delivery company are not responsible for delay in delivery and misunderstandings that are caused by incorrect contact information presented by Customer.

RIGHT OF EXCHANGES

7.1.  KiRiVOO is happy to exchange any ready-to-wear or made-to-order product returned within 14 days of purchase as long as it is subject to the condition that the product is returned in its original state (in original packaging), must be in an unused condition and include all labels and other documents included in the parcel (see 8). Product can only be replaced with another size of the same product.

7.2. Before exchanging the product(s) the Customer has to notice KiRiVOO via e-mail: shop@kirivoo.com. The e-mail should contain the following information: Customer´s full name, order number, name of the product, name and size of the exchange product and the reason for exchange. KiRiVOO will then notify the Customer with further information and instructions.

7.3. Please note that certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. Please note that custom made products (personalised, made according to Customer's body measurements) and sale products can not be exchanged.

RIGHT OF WITHDRAWAL & RETURNS

8.1. KiRiVOO is happy to refund any ready-to-wear or made-to-order product returned within 14 days of purchase as long as it is subject to the condition that the product is returned in its original state (in original packaging), must be in an unused condition and include all labels and other documents included in the parcel. Proof of purchase and shipping is required. When purchasing the product, the limitation of 14 days starts from the moment the product has been handed over to the customer.

8.1.1. If the original packaging is damaged, the Customer will have to compensate the decrease in value (does not apply to postal packages). KiRiVOO is not obligated to take back damaged product(s). All of this does not affect your rights if the product is faulty or wrong.

8.2. Before returning the product(s), the Customer has to notice KiRiVOO via e-mail: shop@kirivoo.com. This e-mail should contain the following information: Customer´s full name, order number, name of the product, and if possible add the reason for returning. KiRiVOO will then notify the Customer with further information and instructions.

8.3. The returned product has to include all parts that were initially in the box. In case the purchase included extra products handed out during a campaign for free, Customer needs to return these as well. If any items are returned that were part of a multi buy promotion, all items must be returned.

8.4. Returning delivery costs up to 10€ have to be paid by a Customer. If the delivery cost is higher, KiRiVOO will pay the rest. However, Customer has to allow KiRiVOO to provide the delivery instructions. Generally products are returned using the same delivery method as when ordering. 

8.4.1. If a Customer has clearly chosen a manner of delivery of an item different from the cheapest regular manner of delivery of an item provided by KiRiVOO, KiRiVOO shall not refund the cost exceeding the cost of the regular manner of delivery (§ 561 (3) of VÕS). 

8.5. Products should be returned by post according to KiRiVOO´s instructions, which will be emailed to a Customer. We do have an address in London. If not informed/agreed differently, goods must be returned to: Cloud Factory (Kirivoo OÜ) Pärnu mnt 139e/13, 11317 Tallinn, Estonia.

8.6. If a Customer withdraws from a contract, KiRiVOO will return the money as soon as possible, but not later but no later than within 14 days as of receiving the Customer´s notice of withdrawal (§ 561 (1) of VÕS). The money will be refunded to the same bank account it was paid from. If the money has not been returned within 14 days, please contact shop@kirivoo.com (probably the returned product has not yet reached us). KiRiVOO may delay payments until the Customer has returned the item(s) or has provided evidence that he or she has returned the item(s).

8.6.1. If a Customer returns all products, he/she will be offered a full refund (including delivery charge). If a Customer returns fewer goods, KiRiVOO will refund the exact value of the returned product(s) (shown on the order receipt) and shipping fee (calculated proportionally).

8.7. Please note that certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. Please note that custom made products (personalised, made according to Customer's body measurements) can not be returned. 

CLAIMS

9.1. KiRiVOO will be liable for product non-conformity and defects.

9.2. KiRiVOO will not take responsibility in the following cases:

• Customer has damaged the product;
• shortcomings that have appeared due to wrong usage of the product;
• the product has physically worn off due to normal usage.

9.3. If a Customer notices product non-conformity or defects, they must immediately notify KiRiVOO by sending an e-mail to shop@kirivoo.com. KiRiVOO will notify the customer with further information and instructions. The claim must include: Customers’ full name, contact information, date of the claim, order number and date, date you found the defect, the description of the product non-conformity or defect (photo if possible), and the desired mode of compensation. The correct/right item will be posted as soon as possible after the faulty/wrong product has been returned to KiRiVOO. The shipping costs will be paid by KiRiVOO in the case of faulty/wrong products(s). Please keep and forward the shipping invoice to KiRiVOO.  

9.3.1. If a Customer and KiRiVOO do not come to an agreement, there is need for expert evidence. Please note that in that case, the expert evidence costs will be paid by the party, who turns out to be guilty. 

9.4. If the defect is technological, Customer can demand the product to be fixed or, if the repaired product is still ineffective, to be replaced for a correct product (same value). The Customer has the right to claim money back if the product cannot be replaced (due to the lack of suitable products) or if the defect occurs twice. 

9.4.1. Please keep in mind that KiRiVOO has the right to not repair or replace the faulty/wrong product. In such case KiRiVOO will offer a full refund. 

9.4.2. KiRiVOO will return the money as soon as possible, but not later than 14 days after the product arrives to KiRiVOO. The money will be refunded to the same bank account it was paid from. 

PERSONAL INFORMATION

10.1. All personal information connected to purchases are considered confidential. KiRiVOO has no access to bank information.

10.2. Encrypted communication channels with banks guarantee the safety of personal and banking data. Credit card information is always encrypted during transfer over networks.

10.3. Customer´s submission of personal information through the KiRiVOO e-store is governed by our Privacy Policy.

OTHER TERMS

11.1. If a Customer sends creative ideas, suggestions, proposals, plans, or other materials, whether online, by e-mail or otherwise (collectively, 'comments'), the Customer agrees that KiRiVOO may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (a) to maintain any comments in confidence; (b) to pay compensation for any comments; or (c) to respond to any comments.

11.2. Questions and cases not determinated in these Terms & Conditions will be settled according to the legislation valid in the Republic of Estonia.

11.3. Any disagreements between Customer and KiRiVOO will be solved by negotiations. If an agreement is not reached, the Customer may seek protection of their rights from the Consumer Claims Commission via the Consumer Protection Board. Any disputes will be settled according to the law of the Republic of Estonia.

TERMINATION

12.1. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

12.2. The Terms of Service are effective unless and until terminated by either Customer or KiRiVOO.

DISCLAIMER

13.1. Product pictures have illustrative meaning. KiRiVOO has made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

13.2. Information, product prices and availability can change without advance notice.

13.3. Product information is regularly checked and improved. The data may have changed since the Customer´s last visit. 

13.4. KiRiVOO can not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. Customer agrees that from time to time KiRiVOO may remove the service for indefinite periods of time or cancel the service at any time, without notice.

13.5. KiRiVOO and Customer take mutual responsibility for damage caused to the other party by violating these Terms & Conditions as determined by the legislation of the Republic of Estonia.

13.6. KiRiVOO does not take responsibility for damage caused to the Customer or delay of the delivery if it is caused by circumstances KiRiVOO has no power to change and cannot foresee i.e. force majeure.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to shop@kirivoo.com.